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Old 11-04-2010, 01:46 PM   #1 (permalink)
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Question The App Store Appeal Process

Has anyone gone through the new "App Store Appeal Process" for a rejected app? Any idea how long the process takes?
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Old 11-04-2010, 01:53 PM   #2 (permalink)
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probably not as long as just fixing what they recommend fixing and just resubmitting
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Old 11-04-2010, 01:56 PM   #3 (permalink)
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probably not as long as just fixing what they recommend fixing and just resubmitting
Which would be great, had they actually recommended fixing anything...
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Old 11-04-2010, 01:57 PM   #4 (permalink)
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What was their problem with it?
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Old 11-04-2010, 01:58 PM   #5 (permalink)
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What was their problem with it?
2.12 Apps that are not very useful or do not provide any lasting entertainment value may be rejected
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Old 11-04-2010, 02:02 PM   #6 (permalink)
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did you make an iFart app?
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Old 11-04-2010, 02:03 PM   #7 (permalink)
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Quote:
Originally Posted by ioiiooo View Post
2.12 Apps that are not very useful or do not provide any lasting entertainment value may be rejected
What does the app do?
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Old 11-04-2010, 02:03 PM   #8 (permalink)
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did you make an iFart app?
NO. Plenty of those out there.
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Old 11-04-2010, 02:06 PM   #9 (permalink)
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Originally Posted by suksmo View Post
What does the app do?
It shows animated animals that interact with touches, shaking, rubbing, etc. I have another similar app out there that has over 70,000 free downloads and ranks in the top 100 iPad and top 250 iPhone Entertainment apps in over two dozen international app stores, so not sure why they assume it has no entertainment value.
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Old 11-04-2010, 02:23 PM   #10 (permalink)
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Quote:
Originally Posted by ioiiooo View Post
It shows animated animals that interact with touches, shaking, rubbing, etc. I have another similar app out there that has over 70,000 free downloads and ranks in the top 100 iPad and top 250 iPhone Entertainment apps in over two dozen international app stores, so not sure why they assume it has no entertainment value.
Seems slightly harsh but may be a sign of the way things are going. Please, please can they ban talking Carl!
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Old 11-04-2010, 02:30 PM   #11 (permalink)
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Seems slightly harsh but may be a sign of the way things are going. Please, please can they ban talking Carl!
Ok...

Anyway, what I was wondering was if anybody had experience with the new appeal process, not whether they personally feel an app meets their personal worthiness scale, whatever that may be.
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Old 11-04-2010, 02:50 PM   #12 (permalink)
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Quote:
Originally Posted by ioiiooo View Post
Ok...

Anyway, what I was wondering was if anybody had experience with the new appeal process, not whether they personally feel an app meets their personal worthiness scale, whatever that may be.
What I was meaning was the decision against your app seems harsh.

If you have had that decision a lot of apps will not get approved.
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Old 11-04-2010, 02:52 PM   #13 (permalink)
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Quote:
Originally Posted by suksmo View Post
What I was meaning was the decision against your app seems harsh.

If you have had that decision a lot of apps will not get approved.
Ah, yeah, sorry I took what you said the wrong way. A little on edge due to the decision.

The thing is "entertainment" is SO SUBJECTIVE.
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Old 11-04-2010, 06:51 PM   #14 (permalink)
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Quote:
Originally Posted by ioiiooo View Post
Has anyone gone through the new "App Store Appeal Process" for a rejected app? Any idea how long the process takes?
We actually successfully appealed a rejection once. This was before they instituted their new "transparent" process for accepting/rejecting apps.

Ours was a geo-location app (Save My Place, findable from the link in my signature.) The reviewer claimed that the map was showing up blank when they first launched the app. In fact, they were in an area without any map features visible at the default map scale. If you zoomed out, map features were visible. The MKMapView uses a special texture when no map tiles are available, so I was confident that was not the problem.

I just posted a response explaining why I thought their reviewer was in error, and how to prove it. The app was approved the next day.

I later changed the default map zoom level to show a region of a couple of square kilometers on the screen to avoid user confusion, but at the time I thought the "problem" was minor and obscure, and didn't want to have to change the app and resubmit, thus losing over a week.
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Old 11-04-2010, 10:54 PM   #15 (permalink)
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Quote:
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We actually successfully appealed a rejection once. This was before they instituted their new "transparent" process for accepting/rejecting apps.
Yeah, me too.

I received a call from a guy from Apple this evening, as I had written them back asking for some details. When I asked him about the other apps popularity and why they wouldn't allow this one in "for lack of ongoing entertainment" he basically responded that "a pornography app would also be popular, but we don't want that in the App Store either."

Nice.

He also told me the app board review process can take "several weeks" and that he could no longer unilaterally approve a rejected app like they could in the past.
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Old 01-17-2011, 02:35 PM   #16 (permalink)
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Quote:
Originally Posted by ioiiooo View Post
Yeah, me too.

I received a call from a guy from Apple this evening, as I had written them back asking for some details. When I asked him about the other apps popularity and why they wouldn't allow this one in "for lack of ongoing entertainment" he basically responded that "a pornography app would also be popular, but we don't want that in the App Store either."

Nice.

He also told me the app board review process can take "several weeks" and that he could no longer unilaterally approve a rejected app like they could in the past.
So did you end up doing the appeal?
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Old 01-18-2011, 01:33 PM   #17 (permalink)
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I have an app that has a free version and pro version already approved to the app store.

The only thing I did was to add IAP to the free version. To see if I would get more sales due to impulse buying.

That latest free version was rejected.

If I appeal this, and it gets rejected again, does the previous version of the already approved app risk getting rejected and removed from the store? same with the pro version, do I risk it getting it removed from the store even though its already approved?
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