But after a few hundred of buyers - leaving no review in iTunes at all (!) - i finally got 1 review in the AppStore.
And it was not good. It talked about my app not working and my service being bad.
I decided not to look at it with grudge or anger (because i didn't get any chance to help the person, or look into the man's troubles) but objectively look at the negative feedback and try to improve other people's feedback in the future.
Good article. You have a refreshingly positive attitude! I like that instead of blaming the user, you used it as opportunity to figure out how to raise YOUR game. That's the best way to win a loyal customer base.
Good article. You have a refreshingly positive attitude! I like that instead of blaming the user, you used it as opportunity to figure out how to raise YOUR game. That's the best way to win a loyal customer base.
Thanks. I think that positive attitude is one perspective, being formal and talking business is another one.
Don't take feedback and/or interaction for granted, but respect each and every bit you take and always ask yourself: what does this message tell me about my product and my service?
I'm no marketing master but this is something that sticked on me during study and even when growing up.
That seems like good advice - I remember someone saying that you should really pay attention to one feedback because usually it means that there is a larger group of people with the same impression that did not speak up. Of course, that always means that you should make remedies available in public way that users can get to.
Something thing may help in terms of making a "manual" or some kind of instruction set that you users have to follow is "Jing". You can use Jing to take free screen-casts of how to use your app and then post that as an instruction. It doesn't get easier than that to show your customers how to do something.
Jing is free and they provide video hosting but you are limited to 5 minutes of video.
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But after a few hundred of buyers - leaving no review in iTunes at all (!) - i finally got 1 review in the AppStore.
Wait...you didn't review your own app and give it 5 stars as soon as it hit the app store like every other app out there? There's your problem right there...
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Founder, App Apps, LLC http://app-apps.com
Ofcourse i thought about giving my app good review stars in iTunes, but i always believed (still do) that this sends out the wrong signal... Like desperation of some kind ?!
What i DID do though, is send some users who gave nice feedback an email in which i asked them to take a minute of their time and give their opinion on my iGroupEmail iTunes product page.
Now let's hope that won't get me slapped on my other cheek
Wow, that guy was awesome on his remarks. The last sentence was harsh.
I definitely am telling my co workers about it. I really like it. ( Like the app I mean )
One thing i noticed on your you tube video. The finger is extremely long. I couldn't stop focusing on it. Anyways, I create a lot of web sites and apps and work closely with the help team and marketing. And your help demo is too long. The addhd community won't sit throught it.
I would suggest a summary video that lasts no more than 2 minutes. Maybe show adding a 1 or 2 people and then how fast it sends. So by the video they can see the speed difference.
Then a few dedicated videos to groups and members and others. It would be more exciting for your new users.
Your demo is good, but we found that shorter videos wrapped inside paragraphs is much more effective. It keeps the user interested and not overwhelmed with info. my 2 cents. Nothing wrong with your video, just mentioning ways to improve it.
I like it man, kudos.
Also you have mispelling in the the video like "adress". Engineers and executives will key in on that quick. We do it at code reviews to be jerks. But, engineers will do it fast.
Nick
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Wow, that guy was awesome on his remarks. The last sentence was harsh.
I definitely am telling my co workers about it. I really like it. ( Like the app I mean )
One thing i noticed on your you tube video. The finger is extremely long. I couldn't stop focusing on it. Anyways, I create a lot of web sites and apps and work closely with the help team and marketing. And your help demo is too long. The addhd community won't sit throught it.
I would suggest a summary video that lasts no more than 2 minutes. Maybe show adding a 1 or 2 people and then how fast it sends. So by the video they can see the speed difference.
Then a few dedicated videos to groups and members and others. It would be more exciting for your new users.
Your demo is good, but we found that shorter videos wrapped inside paragraphs is much more effective. It keeps the user interested and not overwhelmed with info. my 2 cents. Nothing wrong with your video, just mentioning ways to improve it.
I like it man, kudos.
Also you have mispelling in the the video like "adress". Engineers and executives will key in on that quick. We do it at code reviews to be jerks. But, engineers will do it fast.
Nick
Thanks for your feedback! I'm thrilled about it. I am becoming a feedback junkie (not kidding).
I have been thinking about a smaller vid myself a couple of times, but you mentioning it just made me decide i'm going to do just that.
A small video with the highlights in 1.5 mins ending with a speed comparison (showing sending mails with my app on the left and the original workflow time on the right should work well.. (total wrap time of the movie max 2 mins).
I was thinking of some selfmade commercials as well; showing people with standard activities in which they process a lot of things (like harvesting grain) and the video showing: these things you do by the thousands, why not with your mail?
Made me laugh but it might actually work
Anyway, thanks for the tips! I'll take them all seriously and work them out.
Thanks for telling me you like it. I am thinking of letting people vote for the next features from within my app. (giving 4 options and most voted option will be programmed for the next version). Let me know if that's something you would like as well..
One last Idea....put a help icon on your app with a direct link to your forum. ( clicking it would bring up safari on thier iPhone)
That way nobody can say I can't find help.
Nick
I am going to put feedback optionality right into the app indeed. I have a plugin framework i can use that can:
- show advertisements (i will not use this in iGroupEmail!)
- let people rate my app on several points (nice to get simple feedback)
- let people send open feedback (this i will use too)
And besides all of that i think i will use the link to my forum...
Glad you confirmed my thoughts on that one.
Added FAQ too. On another website i got the response that INDEED there was no one available on a time that we are awake here in Europe... I think i am going to get me a course in clear communication
I asked for suggestions on how to make clear that the online chat feature is an "funny little extra" and not a serious communications line..
If this response will repeat itself more often, i will remove the online feature from my website because it will make things more blurry then interesting.
Keep in mind, only the people that have problems submit reviews, typically.
In my experience, it seems 1 bad review = 1 bad user experience (everyone that has a problem complains), but 1 good review = 100's of good experiences. People tend to not say anything until there is a problem.
Hey guys i Need someone to review my website and give Good or bad feedback about how my decimal to fraction website looks?.. About design and about decimal to fraction tool DecimaltoFraction.com Decimal To Fraction
My first feedback in iTunes; and it's a bad one
Feedback! I like it!
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