iTunes Connect: viewing Customer Reviews is virtually useless?

[BdR]

In iTunes Connect you can supposedly view the customer reviews that users have left for your apps, it's under Manage Your Apps -> click on an app -> view details -> Customer Reviews. But in practice the Customer Reviews page is virtually useless.

Firstly, you have to select a country to view only the comments and rating from that country. Why is there no default option to view all countries at once? There is no way for me to check if there are any comments, other than individually clicking each of the 123(!) countries.

Secondly, it's impossible to see customer reviews from older versions in iTunes Connect. So even if I individually check each country I still won't see everything. For example, I know that one of my apps has at least some comments from users from The Netherlands. But if I check that country I see nothing, because the app was recently updated. The older comments are visible in the AppStore app, but when viewing the AppStore app I only see reviews from my "local" appstore, so won't see any review/ratings from for example Belgium or Germany etc.

I guess there are probably third party tools to do that. Forget "there's an app for that", Apple's new slogan for developers seems to be "there's a third party tool for that". But it seems to me that it would require minimum changes to just show a list of summaries and links per country ("USA 10 reviews 14 ratings, Canada 4 reviews 6 ratings" etc.) instead of a developer-unfriendly drop down list you have to individually click through.

[Domele]

Pisses me off too. Would love to be able to check if anyone left a review in a glance.

[Paul Slocum]

I recommend getting App Viz 2, it's definitely worth the $50. In addition to tracking your sales and ranks, it downloads all reviews from every country and displays them in one simple list.

The iTunes connect interface is a joke. I think Apple has about 3 people who really know good user interface design and create good interfaces for Apple's most visible consumer products. The rest of their product's UIs (especially developer tools) are clearly designed by monkeys.

[tanukush]

Originally Posted by Paul Slocum

I recommend getting App Viz 2, it's definitely worth the $50. In addition to tracking your sales and ranks, it downloads all reviews from every country and displays them in one simple list.

The iTunes connect interface is a joke. I think Apple has about 3 people who really know good user interface design and create good interfaces for Apple's most visible consumer products. The rest of their product's UIs (especially developer tools) are clearly designed by monkeys.

i second that Appviz 2 is awesome and if you search u will get $ 10 coupon and get appviz 2 in $39 . its better than any paid monthly subscription site like appfigure or applyzer.

[BdR]

I just noticed something.. It seems Apple have updated iTunesConnect, when you now open the customer reviews for an app, the dropdownlist only contains those countries for which there are actually reviews available, which is much better.

So, for some of my apps this means the dropdownlist is empty. But it's at least more informative than before. You still can't see the user reviews for previous versions though..

[HirenBhatt]

Originally Posted by BdR

I just noticed something.. It seems Apple have updated iTunesConnect, when you now open the customer reviews for an app, the dropdownlist only contains those countries for which there are actually reviews available, which is much better.

So, for some of my apps this means the dropdownlist is empty. But it's at least more informative than before. You still can't see the user reviews for previous versions though..

Why don't you try appannie (www.appannie.com)?? It's FREE! plus its UI is easy to use. You just have to go to the 'Reviews' section on your appannie dashboard and you'll be able to see ALL the reviews ever given to your app (not just the latest build) + the rating for each review! ...And all the info in your appannie account is updated once everyday.

Hope this helps.

-Hiren