I eventually got an email back after I sent them a third email. My other two emails were never replied to at all, but at least the issue is dealt with and I got my money.
Also, I think the only reason they even replied to this email was because I had contacted ITSTaxes since I thought it was a tax issue and they provided me with more details. So with my third email I had a lot more info to prove the issue was at their end.
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