lawsuits
It looks like the limits for class action are pretty high, so as an earlier poster suggested it's likely the best method here to get a response is hiring a lawyer for an hour to send a letter, and ccing arstechnica, engadget, and anyone else who will notice.
If anyone does this please post the general outline of the letter so we can all begin to do this. Apple is not only breaking the law, but providing absolutely bafflingly bad customer service.
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