Forum

[scotopia]

Every time I call them back, even when I get the same lady I've talked to before; the first 5 minutes of the conversation is basically them telling me that everything is fine and that I'm delusional; then I convince them that the issue is real; then they say they'll pass it to the higher ups and I will get a call back; then nothing. I'm starting to get a little pissed off and sorry to say I'm starting to take it out on these phone people; even though I know it's not their direct fault.

I just wish Apple would understand that people wouldn't get pissed if you just shoot straight with them, and that no one likes being given the misinformed stock answers that everything is cool. At one point in a conversation it was like this:

Me: Were you aware of this issue.
Apple person: No

---5 seconds later---

Apple Person: We have been working diligently to address this problem
Me: I thought you just told me that you were unaware of any issue and that the store was fine?
Apple Person: err.....


That kind of stuff just makes me angry.