Quote:
Originally Posted by MarkusN
Here is a (hopefully) golden advise I got early when I started to deal with Apple/itunes/appstore etc. And I can now back that with my own registration experience.
CALL THEM!
I know it is internet time. I hate calling. But I called. And I always(!) had someone very competent on the line after maximum of 2min wait and the call always helped my case.
My most current example: Sent an email through the portal last Wednesday on changing my individual account to my newly founded company.
No answer for two days. I called Friday 4pm pacific. Got a case number and, five minutes after the call, the account change email. Went through the procedure. Got email stating someone will contact me and it can take several days. As they advised me, I nevertheless called again with that key I received and my case number today (monday morning). And the guy told me he sees me in the system and will make sure I get to the next step asap. And I received the email asking for business documents 2h later.
Who did I get that great advise from? The Apple hotline itself, back in November when I called about an incorporation question that I didn't find an answer to online. They strongly advised to call for business critical things and you know what, so far that worked beautifully.
Did I mention I typically hate to call? 
Markus |
Thats great. But in my case i live in colombia and i dont know how to call apple from here. Can somebody get me the number. Thanks
